ECP Computers & More
Privacy Policy
This Privacy Policy explains how ECP Computers & More ("ECP," "we," "our," or "us") collects, uses, stores, and protects information obtained through our computer repair services, onsite support, managed IT services, remote support services, website, phone communications, email communications, and text messaging programs.
By using our services, visiting our website, scheduling service, communicating with us, or providing equipment for repair, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Company name
- Mailing address
- Billing address
- Email address
- Telephone number
- Mobile phone number
- Payment information
- Service history
Device Information
When equipment is submitted for service, we may collect:
- Device make and model
- Serial numbers
- Hardware specifications
- Operating system information
- Network configuration information
- Diagnostic logs
- Error reports
Communication Information
When you contact us, we may collect:
- Phone call records
- Email correspondence
- Text message communications
- Support requests
- Appointment information
Website Information
When visiting our website, we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Referring website information
- Website usage data
2. Information Stored on Customer Devices
During the course of providing technical support, repair, diagnostics, data recovery, or network services, ECP technicians may incidentally access information stored on customer devices.
Such information may include:
- Documents
- Emails
- Photos
- Videos
- Contact information
- Software applications
- Business records
We access such information only as reasonably necessary to perform requested services.
3. How We Use Information
We use information for legitimate business purposes, including:
- Providing repair services
- Diagnosing technical issues
- Scheduling appointments
- Processing payments
- Communicating service updates
- Sending invoices and receipts
- Responding to customer inquiries
- Providing customer support
- Improving service quality
- Maintaining service records
- Preventing fraud and abuse
- Complying with legal obligations
4. SMS/Text Messaging Privacy
If you provide your mobile phone number, you may receive text messages related to:
- Appointment confirmations
- Appointment reminders
- Service status updates
- Repair completion notices
- Invoice notifications
- Customer support communications
- Promotional communications (where permitted by law)
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message Frequency
Message frequency varies depending on customer activity and requested services.
Opt-Out
You may opt out at any time by replying:
STOP
You may request assistance by replying:
HELP
Message and data rates may apply according to your wireless carrier plan.
5. Information Sharing
ECP Computers & More does not sell customer personal information.
We may share information only when necessary to:
Service Providers
- Payment processors
- Software vendors
- Equipment manufacturers
- Warranty providers
- Shipping providers
Legal Requirements
We may disclose information when required by:
- Court orders
- Subpoenas
- Law enforcement requests
- Government regulations
- Applicable laws
Business Protection
We may disclose information when necessary to:
- Protect company property
- Investigate fraud
- Enforce agreements
- Protect customer safety
- Protect legal rights
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect customer information.
Security measures may include:
- Password protection
- Access controls
- Secure storage systems
- Network security controls
- Employee confidentiality requirements
However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain customer information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
After retention periods expire, information may be securely deleted or destroyed.
8. Customer Responsibilities
Customers are responsible for:
- Maintaining backups of important data
- Removing sensitive information when desired
- Providing accurate contact information
- Maintaining account security
ECP strongly recommends backing up all data before submitting equipment for service.
9. Data Loss Disclaimer
Although ECP takes reasonable precautions when servicing equipment:
- Data loss can occur during diagnostics or repair.
- Hardware failures may worsen unexpectedly.
- Software repairs may affect stored information.
Customers acknowledge that ECP is not responsible for data loss unless expressly agreed to in writing as part of a dedicated backup or recovery service.
10. Cookies and Website Technologies
Our website may use:
- Cookies
- Analytics tools
- Session tracking technologies
- Security monitoring tools
These technologies help improve website functionality, security, and user experience.
Users may disable cookies through browser settings; however, certain website functions may be affected.
11. Third-Party Websites
Our website or communications may contain links to third-party websites.
ECP is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of those websites independently.
12. Children's Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental consent.
13. Your Privacy Rights
Subject to applicable law, customers may request:
- Access to personal information we maintain
- Correction of inaccurate information
- Deletion of certain information
- Updates to communication preferences
Requests may be submitted using the contact information below.
14. Changes to This Privacy Policy
ECP Computers & More reserves the right to update or modify this Privacy Policy at any time.
Updated versions will become effective upon posting or distribution and will replace prior versions.
Customers are encouraged to review this policy periodically.
15. Contact Information
For questions regarding this Privacy Policy, privacy requests, or data practices, contact:
ECP Computers & More
Phone: (409) 899-5594
Website: ECPComputers.com
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Privacy Policy Acknowledgment
By using the services of ECP Computers & More, providing equipment for service, using our website, or participating in our text messaging program, you acknowledge that you have read and understand this Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This statement is included to satisfy common SMS compliance requirements used by mobile carriers and messaging providers.
